General Conditions

Payment by credit card, transfer. Any order canceled at your request will be accepted, however Paypal fees are not refunded and will be deducted from your refund. All custom64 controllers and paints include a 6-month parts and labor warranty, excluding damage caused by unusual use or handling. Wear of parts subject to friction is normal and is not covered by the warranty. 3D directional wear and tear and the joystick itself are also not covered by the warranty; these defects are caused by certain games and accentuated by intensive handling by certain players. In the event that the service is carried out on a controller that you have sent us, the warranty only applies to the technical modifications made. A warranty seal is integrated inside each custom64 controller ensuring validation of perfect working order upon leaving our workshops. The warranty is void if the seal is broken or damaged following the opening of the controller. Your controller must reach us with its purchase invoice. Once at our place, it will be given to a technician who will check that the model has not been opened, replaced by another motherboard, received a shock, fallen into liquid, and will assess whether the fault is covered by the warranty. If this is not the case, we will give you a quote or it will be returned to you without being repaired at your expense.